Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags, labels and packaging intact and attached
To return an item, please email customer service at support@alivestore.com.ng to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Alive Store
Attn: Returns
RMA #
No.1 Okunfolanmi Street,
Anthony Village, Lagos 100232
Nigeria
Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least twenty-one (21) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A N2000 restocking fee will be charged for all returns.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+2347038535566, +2348182603512
support@alivestore.com.ng