Refund Policy

RETURN POLICY
 
Last updated September 14, 2022
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags, labels and packaging intact and attached
 
RETURN PROCESS
 
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
 
Alive Store
Attn: Returns
RMA #
No.1 Okunfolanmi Street,
Anthony Village, Lagos 100232
Nigeria
 
Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least twenty-one (21) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
 
EXCEPTIONS
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
 
 
Please Note
 
     ●     A N2000 restocking fee will be charged for all returns.
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
 
 
+2347038535566, +2348182603512